Education For All

Ethical Behavior when Communicating with Patients Ethical Patient Care The following cases illustrate several principles of ethical behavior discussed in this chapter. As you read the following three cases, make notes about what you would do in each situation. At the end of the chapter you will find an analysis of each case. Before reading the analyses, re-read the cases, and see if you would solve them any differently than you initially did. Then compare your analyses with those provided. Each of these patient cases presents decisions that must be made on the basis of legal and ethical principles. Your ability to choose a proper course of action in these situations depends on your understanding of the ethical principles involved. The legal aspects of these cases are covered under state and federal law. However, many elements are not specifically addressed in laws and regulations but do involve underlying ethical principles of patient–health professional interaction. Principles...

Strategies to Meet Specific Needs Introduction  Older Adults Communication Impairments Patients with Disabilities Terminally Ill Patients Patients with HIV or AIDS Patients with Mental Health Problems Suicidal Patients Patients with Low Health Literacy Cultural Competence Caregivers Beardsley_CH10_148-168.qxd 11/14/06 10:00 AM Page 148 Before discussing the unique communication challenges of these special patient groups, one caveat that applies to most situations must be offered: if you sense that a person has a unique problem, you should check your perception of that problem (see Chapter 3). An example is how we often treat the elderly. Although some elderly patients may appear to be frail, they may not be forgetful or hearing impaired. However, we make certain assumptions based on our perceptions of the elderly as a group of patients. Thus, we may start shouting at them or talking slower. The key is to assess how they are responding to our educational efforts. We should watc...

Total Quality Management Quick Overview: §   Objectives. §   Introduction. §   Concept. §   Goal. §   Management. §   TQM working. §   Benefits. §   Barrier.   Objectives: ·         To provide high quality drug product to patients or prescribers. ·         Process improvement. ·         Defect prevention. ·         Helping teams to make better decision. ·         Continuous improvements to processes systems, people, suppliers, partners, products and services.   Quality:  ·           Conformance of standard or specification. ·         Fitness for use. ·         Meeting customer requirem...