Total Quality Management

Total Quality Management

Quick Overview:

§  Objectives.

§  Introduction.

§  Concept.

§  Goal.

§  Management.

§  TQM working.

§  Benefits.

§  Barrier.

 Objectives:

·        To provide high quality drug product to patients or prescribers.

·        Process improvement.

·        Defect prevention.

·        Helping teams to make better decision.

·        Continuous improvements to processes systems, people, suppliers, partners, products and services.

  Quality: 

·         Conformance of standard or specification.

·        Fitness for use.

·        Meeting customer requirements or expectations.

·        ICH has defined Quality as “the totality features and characteristics of the product that satisfy consumer needs or intended purpose.”

     Quality management:

§  Identity

§  Strength

§  Safety

§  Purity

 The Eight Dimension Of Quality:

1.     Performance.

2.     Features.

3.     Reliability.

4.     Conformance.

5.     Durability.

6.     Serviceability.

7.     Aesthetics.

8.     Perceived quality.

 Concept of Total Quality Management:

·        Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's.

·        Total Quality is a description of the

ü Culture,

ü attitude and

ü organization of a company..

·        TQM is a method.

·        TQM implementation is the establishment of a quality management system.

 What’s the goal of TQM?

“Do the right things right the first time, every time.”

ü Concentrate on customer & be customer focused.

ü Communicate and educate.

ü Train the work force.

ü Measure and record.

ü Involvement of top management.

ü Introducing team work.

ü Organize by process not by function.

 Another way to put it:

TQM is all managers leading and facilitating all contributors in

 everyone’s two main objectives:

(1) Total client satisfaction through quality products and services.

(2) Continuous improvements to-

                                                      Processes,

                                                      Systems,

                                                      people,

                                                      Suppliers,

                                                      Partners,

                                                      Products and services.

  The building blocks of TQM:

ü Processes.

ü People.

ü Management systems and

ü Performance measurement.

 TQM Working:

·        Quality Laboratory Processes (QLP) Laboratory quality control is designed to detect, reduce, and correct deficiencies in a laboratory's internal analytical process prior to the release of patient results, in order to improve the quality of the results reported by the laboratory

·        Quality Control (QC) a system of maintaining standards in manufactured products by testing a sample of the output against the specification.

·        Quality Assessment (QA) refers to the broader monitoring of other dimensions or characteristics of quality.

·        Quality Improvement (QI) is aimed at determining the causes or sources of problems identified by QC and QA.

·        Quality Planning (QP) A method for measuring the achievement of the quality objectives.

·        Quality Goals ISO 9001 addresses quality goals through the use of the term 'quality objectives' but goes no further. The purpose of a quality system is to enable you to achieve, sustain and improve quality economically.

 Eight key elements:

To be successful implementing TQM,

an organization must concentrate on the –

·        Ethics.

·         Integrity.

·         Trust.

·         Training.

·         Teamwork.

·         Leadership. 

·         Communication.

 Productivity and TQM:

·        Traditional view:

–     Quality cannot be improved without significant losses in productivity.

·        TQM view:

–     Improved quality leads to improved productivity.

 Total Quality Management and Continuous  

 Improvement:

·        TQM is the management process used to make continuous improvements to all functions.

·        TQM represents an ongoing, continuous commitment to improvement.

·        The foundation of total quality is a management philosophy that supports meeting customer requirements through continuous improvement.

 Total Quality Management Benefits:

ü    Strengthened competitive position.

ü    Adaptability to changing or emerging market   

   conditions and to environmental and other  

   government regulations.

ü    Higher productivity.

ü    Enhanced market image.

ü    Elimination of defects and waste.

ü    Reduced costs and better cost management.

ü    Higher profitability.

ü    Improved customer focus and satisfaction.                                    

ü    Increased customer loyalty and retention.

ü    Increased job security.

ü    Enhanced shareholder and stakeholder value.

ü    Improved and innovative processes.

ü    The benefits of total quality management are       

   endless, helping your organization get results.

Barriers in Successful TQM:

·        Lack of understanding of the TQM concept.

·        Absence of visible support from senior and top management.

·        Many layers of existing organization structure.

·        Poor internal communication.

·        Heavy workloads.

·        Nature of organization.

·        Lack of adequate education and training.

·        Limited resources.

·        Irregularity of the meetings.

·        Delay in implementation of the recommendation of QIT’s.