Total Quality Management
Quick Overview:
§
Objectives.
§
Introduction.
§
Concept.
§
Goal.
§
Management.
§
TQM
working.
§
Benefits.
§
Barrier.
Objectives:
·
To provide high quality drug product
to patients or prescribers.
·
Process improvement.
·
Defect prevention.
·
Helping teams to make better
decision.
·
Continuous improvements to processes systems, people, suppliers, partners, products
and services.
Quality:
·
Conformance of standard or specification.
·
Fitness for use.
·
Meeting customer requirements or
expectations.
·
ICH has defined Quality as “the totality features and characteristics of the
product that satisfy consumer needs or intended purpose.”
Quality management:
§ Identity
§ Strength
§ Safety
§ Purity
The
Eight Dimension Of Quality:
1.
Performance.
2.
Features.
3.
Reliability.
4.
Conformance.
5.
Durability.
6.
Serviceability.
7.
Aesthetics.
8.
Perceived quality.
Concept of Total Quality Management:
·
Total Quality Management is a
management approach that originated in the 1950's and has steadily become more
popular since the early 1980's.
·
Total Quality is a description of
the
ü Culture,
ü attitude and
ü organization of a company..
·
TQM is a method.
·
TQM implementation is the
establishment of a quality management system.
What’s the goal of TQM?
“Do the
right things right the first time, every time.”
ü Concentrate on customer & be customer focused.
ü Communicate and educate.
ü Train the work force.
ü Measure and record.
ü Involvement of top management.
ü Introducing team work.
ü Organize by process not by function.
Another way to put it:
TQM is all managers leading and
facilitating all contributors in
everyone’s two main objectives:
(1) Total client
satisfaction through quality products and services.
(2) Continuous improvements
to-
Processes,
Systems,
people,
Suppliers,
Partners,
Products and services.
The building blocks of TQM:
ü Processes.
ü People.
ü Management systems and
ü Performance measurement.
TQM
Working:
·
Quality Laboratory Processes (QLP) Laboratory
quality control is designed to detect, reduce, and correct deficiencies in
a laboratory's internal analytical process prior to the
release of patient results, in order to improve the quality of the
results reported by the laboratory
·
Quality Control (QC) a system of
maintaining standards in manufactured products by testing a sample of the
output against the specification.
·
Quality Assessment (QA) refers to
the broader monitoring of other dimensions or characteristics of quality.
·
Quality Improvement (QI) is aimed
at determining the causes or sources of problems identified by QC and QA.
·
Quality Planning (QP) A method
for measuring the achievement of the quality objectives.
·
Quality Goals ISO 9001
addresses quality goals through the use of the term
'quality objectives' but goes no further. The purpose of
a quality system is to enable you to achieve, sustain and
improve quality economically.
Eight key elements:
To be successful implementing TQM,
an
organization must concentrate on the –
·
Ethics.
·
Integrity.
·
Trust.
·
Training.
·
Teamwork.
·
Leadership.
·
Communication.
Productivity
and TQM:
·
Traditional view:
–
Quality cannot be improved without significant losses in
productivity.
·
TQM view:
–
Improved quality leads to improved productivity.
Total Quality Management and Continuous
Improvement:
·
TQM is the management process used
to make continuous improvements to all
functions.
·
TQM represents an ongoing, continuous commitment to improvement.
·
The foundation of total quality is
a management philosophy that supports meeting
customer requirements through continuous improvement.
Total Quality Management Benefits:
ü Strengthened competitive position.
ü Adaptability to changing or
emerging market
conditions and to environmental
and other
government regulations.
ü Higher productivity.
ü Enhanced market image.
ü Elimination of defects and
waste.
ü Reduced costs and better cost
management.
ü Higher profitability.
ü Improved customer focus and
satisfaction.
ü Increased customer loyalty and
retention.
ü Increased job security.
ü Enhanced shareholder and stakeholder
value.
ü Improved and innovative
processes.
endless, helping your organization get results.
Barriers in Successful TQM:
·
Lack of understanding of the TQM concept.
·
Absence of visible support from senior and top management.
·
Many layers of existing organization structure.
·
Poor internal communication.
·
Heavy workloads.
·
Nature of organization.
·
Lack of adequate education and training.
·
Limited resources.
·
Irregularity of the meetings.
·
Delay in implementation of the recommendation of QIT’s.
